Shipping policy

Light Happiness Shipping Policy

Thank you for shopping at lighthappiness.com! We strive to provide a smooth and transparent shipping experience. This policy outlines our shipping practices, including processing times, shipping rates, delivery estimates, and return information.

1. Order Processing:

• Order Confirmation: Once you place an order, you will receive an order confirmation email within a few minutes. This email confirms that we have received your order.
• Processing Time: Order processing typically takes  1-2 business days. Processing includes verifying your order, preparing your items for shipment, and packaging them securely. Please note that processing time may be longer during peak seasons or promotional periods. You will be notified of any significant delays.
• Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website. You can also access tracking information directly through your account on our website (if applicable).

2. Shipping Rates & Delivery Estimates:

Shipping Costs: We offer several shipping options to meet your needs. Shipping costs are calculated based on the weight and dimensions of your order, as well as your chosen shipping method. You can view the shipping costs at checkout before completing your purchase. We offer Standard Shipping, Expedited Shipping, Free Shipping on orders over $350

Delivery Time: Estimated delivery times vary depending on your location and the shipping method you select. Typical delivery times are:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
International Shipping: not available
Shipping Restrictions: we do not ship to PO Boxes

3. Shipping Carriers:

We partner with reputable shipping carriers such as USPS, FedEx, UPS to ensure reliable delivery of your orders.

4. Delivery Issues:

Lost or Damaged Packages: If your package is lost or damaged in transit, please contact us immediately at info@lighthappiness.com. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
Delivery Exceptions: If the shipping carrier is unable to deliver your package due to an incorrect address, or if you are not available to receive the package, they may attempt redelivery or leave a notice for pickup. Please contact the shipping carrier directly to arrange redelivery or pickup.

5. Returns:

We accept returns within 30 days of delivery.

Items must be returned in their original condition. Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our. Please contact us within 30 days of receiving your order at info@lighthappiness.com or +1347 499 6183 to initiate a return. Please provide your order number and the reason for the return.

For full details, please see our Return Policy

6. Contact Us:

If you have any questions regarding our shipping policy, please do not hesitate to contact us at:

Email: info@lighthappiness.com
Phone: +1347 499 6183